Collections Specialist

Patrick Industries, a publicly traded company headquartered in Elkhart, Indiana, invites you to join a team of dedicated Team Members who are passionate about delivering high-quality products and exceptional customer service. As a leading solutions provider serving a diverse range of markets across the United States, our commitment to innovation, quality, and sustainability has positioned us as a high growth, diversified and empowered Team of more than 10,000! Your adventure awaits!

We are seeking a proactive and detail-oriented Collections Specialist to join our Corporate Accounting team. This role offers a unique opportunity to work directly with our customers, manage receivables, and contribute to the development of best practices in collections and cash application processes.  

Responsibilities & Duties:

• Proactively manage and pursue collection of past due balances from high-value exempt customers.
• Initiate customer outreach via phone and email to resolve outstanding accounts.
• Negotiate payment arrangements and settlements in a professional and tactful manner.
• Escalate unresolved or problematic accounts to appropriate internal stakeholders.
• Maintain detailed and accurate documentation of all collection activities in Microsoft Dynamics 365 (D365).
• Collaborate with internal departments to ensure alignment of customer status and account resolution.
• Assist with daily cash application tasks, including posting receipts and reconciling customer accounts.
• Monitor and update active Excel-based AR tracking sheets.
• Pull and organize documentation from D365 to support collection efforts and account audits.
• Ensure timely and accurate application of payments to maintain current account status.
• Utilize AR aging reports and other financial tools to monitor account health and prioritize collection efforts.
• Track performance using metrics such as percent current and receipt turnover time.
• Contribute to the development of benchmarks and KPIs for the role.
• Support strategic initiatives by providing insights and data to leadership.

Qualifications & Skills:

• Bachelor’s Degree in Accounting, Finance, Business Administration or related field
• 3+ years of experience in accounts receivable, collections, or cash application will be considered in lieu of degree
• Proficiency in Microsoft Excel and experience with ERP systems
• Familiarity with the Original Equipment Manufacturing (OEM) Customers will be considered a strong plus
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• Demonstrated ability to contribute to process improvement and cross-functional collaboration.
• Excellent written and verbal communication skills in terms of being clear, concise, and professional
• Self-motivated with the ability to prioritize multiple projects under tight deadlines and work independently with little to no oversight
• Align with Patrick Industries “BETTER Together” mentality by pursuing Balance, Excellence, Trust, Teamwork, Empowerment, and Respect within the organization

At Patrick Industries, BETTER Together is our commitment to being our best while striving to bring out the best in one another as we join forces Individually, as Teams, with our Business Units, with our Customers, our Communities and within our entire Patrick family.

Patrick is an Equal Opportunity Employer.