IT Support Analyst (Regional)

Patrick Industries, a publicly traded company headquartered in Elkhart, Indiana, invites you to join a team of dedicated Team Members who are passionate about delivering high-quality products and exceptional customer service. As a leading solutions provider serving a diverse range of markets across the United States, our commitment to innovation, quality, and sustainability has positioned us as a high growth, diversified and empowered Team of more than 10,000! Your adventure awaits!

Patrick Industries Corporate IT department is seeking a Senior IT Support Analyst to join their growing team! This position is critical to the success of the organization's IT operations, providing advanced technical expertise and leadership across systems, networking, and security functions. The Senior IT Support Analyst will oversee complex troubleshooting, system optimizations, and strategic IT projects, ensuring the efficiency and reliability of enterprise IT systems across Alabama, Mississippi, and Tennessee.

Responsibilities and Duties:

• Manage and maintain enterprise IT operations, including advanced system administration of operating systems, security tools, applications, and servers.
• Act as a technical escalation point for Tier 1 analysts, resolving complex IT issues and leading critical problem-solving initiatives.
• Lead enterprise software upgrades, such as ERP systems, cloud migrations, or virtualization projects using VMware or Azure.
• Design, monitor, and troubleshoot advanced networking infrastructure, ensuring optimal performance and security compliance.
• Firm understanding and knowledge of cybersecurity measures, including vulnerability assessments, security audits, and managing enterprise-level security tools like SIEMs and firewalls.
• Automate routine processes and tasks using scripting tools such as PowerShell, Python, or Ansible to enhance system efficiency.
• Manage cross-functional IT projects, collaborating with Business Unit Directors to meet business objectives and timelines.
• Train, mentor, and provide technical guidance to Tier 1 support staff.
• Build and maintain relationships with third-party vendors, negotiating solutions for software bugs, upgrades, and break-fixes.
• Ensure compliance with IT best practices and policies while identifying opportunities for process improvements.

Qualifications and Skills:

• Bachelor’s degree in computer science, Information Technology, or related field preferred, or equivalent professional experience.
• 4+ years of advanced IT support and system administration experience.
• Industry-recognized certifications preferred, such as AWS Certified Solutions Architect, Microsoft Azure Administrator, or CCNP.
• Advanced expertise in system administration, virtualization (VMware, Hyper-V), and enterprise cloud platforms (AWS, Azure).
• Strong scripting and automation skills with PowerShell, Python, or Ansible.
• Comprehensive knowledge of networking concepts, protocols, and equipment (e.g., Cisco Systems).
• Demonstrated ability to lead IT projects, manage competing priorities, and deliver measurable results.
• Excellent communication, problem-solving, and organizational skills.
• A self-starter with high adaptability and personal integrity.
• Align with Patrick Industries “BETTER Together” mentality by pursuing Balance, Excellence, Trust, Teamwork, Empowerment, and Respect within the organization
• Regular travel to various worksites across the regions as needed.

At Patrick Industries, BETTER Together is our commitment to being our best while striving to bring out the best in one another as we join forces Individually, as Teams, with our Business Units, with our Customers, our Communities and within our entire Patrick family.

Patrick is an Equal Opportunity Employer.